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Retail Duty Manager at Emirates Leisure Retail (ELR)
Role Purpose
In order to improve consumer satisfaction and increase sales, the retail duty manager is in charge of designing and maintaining aesthetically pleasing, brand-compliant displays for every product category. Implementing promotional plans, monitoring monthly sales activity, and ensuring that merchandising standards are maintained through staff training are all part of the job description. In order to promote corporate goals, it also entails maintaining solid connections with important stakeholders and business partners.
Key Accountabilities
- Conduct regular floor walks to assess display integrity and store presentation.
- Achieve shop sales targets on daily basis by the effective deployment of staffs and management of stock.
- Coordinate with merchandising team ensuring necessary stock and consumable is ordered from stores and/ or bonded warehouse for operational efficiencies and to meet sales targets.
- Communicate shop sales targets to sales assistant and supervisors effectively ensuring all staffs are fully aware of the sales target and motivated to drive sales results.
- Train and brief store staff on visual standards and ongoing maintenance of displays. Implement planograms and seasonal campaign updates across all categories (fragrance, cosmetics, liquor, confectionery, fashion, accessories, etc.).
- Provide feedback to store and head office teams regarding merchandising effectiveness and shopper behavior.
- Support product launches, promotions, and marketing events through effective visual strategies.
- Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Managing the team service delivery, ensure excellent customer service are delivered to all guests
Required Skills, Experience & Qualification
- Excellent communication and customer service skills
- Minimum 7 years of retail experience, preferably in retail stores or duty-free environments
- Minimum 3 years of team management experience
- Strong team player with a proactive, self-starting attitude
- Flexible and adaptable to 24/7 operations, including day and night shifts
- Self-motivated, takes initiative, and driven by targets
Preferred Skills, Experience & Qualification
- Strong IT proficiency and presentation skills
- Prior experience in a fast-paced, high-traffic retail location (e.g., airport or high street retail) is preferred.
- Fluent in an East African language (e.g., Swahili)
How to Apply:
Job type Full-time Job, To submit your application, please follow the link provided below.
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