M-Pesa CVM Analyst Needed at Vodacom July 2025

Join Us

Not only are we influencing our customers’ connectivity in the future, but we are also influencing the future of every new employee at Vodafone. When you collaborate with us, you are a part of a worldwide effort to bridge gaps, resolve difficult problems, and build a more inclusive and sustainable world. Vodafone gives you the chance to fit in and have a significant effect if you want to advance your career while striking the ideal work-life balance.

What you’ll do

Using predictive modeling, campaign performance analysis, and data-driven insights, the M-Pesa CVM Analyst will be in charge of increasing customer value. By guaranteeing insight into important business patterns, streamlining data procedures, and facilitating strategic decision-making via sophisticated analytics and reporting, this position assists the CVM team.

Key Responsibilities

Data Extraction & Reporting
•    Run and optimize SQL scripts to extract data from various sources.
•    Build and maintain reports, cubes, and dashboards to support CVM operations.
•    Ensure visibility of key CVM metrics such as Gross Additions, Churn, Base Retention, and Product Performance.
Performance Monitoring & Insights
•    Monitor customer base trends and provide actionable insights.
•    Analyze product performance and recommend strategic actions.
•    Create and share reports on campaign performance with clear recommendations for improvement.
Advanced Analytics & Modeling
•    Support the development and deployment of machine learning models (e.g., churn prediction, usage behavior models).
•    Use predictive analytics to identify upselling and cross-selling opportunities.
•    Collaborate with commercial teams to translate model outputs into business actions.

Business Support & Decision Enablement

•    Provide complex data analysis to support day-to-day business decisions.
•    Work closely with cross-functional teams to ensure data-driven decision-making.
•    Offer commercial insights and recommendations based on data trends.
Project Management
•    Lead and manage CVM-related projects from planning to execution.
•    Coordinate with stakeholders to ensure timely delivery and alignment with business goals.
•    Track project progress and report on outcomes and impact.
Collaboration & Ad Hoc Tasks
•    Support the CVM team with any other data-related tasks as assigned.
•    Ensure continuous improvement of data processes and tools.

Qualifications & Experience

•    Bachelor’s degree in Statistics, Computer Science, Data Science, Economics, or a related field.
•    2+ years of experience in data analytics, preferably in telecom or fintech.
•    Strong SQL skills with experience in optimizing queries for performance and storage.
•    Experience with BI tools (e.g., Power BI, Tableau, Looker).
•    Familiarity with machine learning concepts and tools (e.g., Python, R, or similar).
•    Commercial acumen and ability to translate data into business value.

Key Competencies

•    Analytical thinking and problem-solving
•    Strong communication and presentation skills
•    Attention to detail and data accuracy
•    Ability to work independently and collaboratively
•    Business-oriented mindset with a focus on customer value

Not a perfect fit?

Are you concerned that you don’t precisely fit all of the requirements? At Vodafone, we have a strong commitment to developing individuals and fostering an environment where everyone, regardless of background, can succeed. We encourage you to apply even if your experience doesn’t precisely match every aspect of the job description, since you might be the best person for this position or another one.

Who we are

Serving millions of consumers, we are a top global telco. At Vodafone, we consider connectivity to be a positive force. It can enhance people’s lives and the environment if we use it for the things that truly count. Regardless of who they are or where they live, our technology connects people and empowers them. We also protect the environment while assisting our clients in doing the same.

At Vodafone, belonging isn’t just an idea; it’s something we live, breathe, and cultivate in everything we do. You will be a member of a multicultural, international community with a wide range of perspectives, skills, backgrounds, and cultures. Our goal is to make Vodafone a place where everyone feels secure, appreciated, and included by promoting diversity and ensuring equal representation.

Please consult https://careers.vodafone.com/application-adjustments/ for guidance if you need any reasonable accommodations or have an accessibility request related to your hiring process, such as extra time or breaks between online tests.

Together we can.